Returns & Exchanges

RETURN POLICY
With the exception of the items mentioned below as NON-REFUNDABLE, all returns are accepted within 14 days of receipt. We are happy to accept returns on full price and sale items.

REFUNDS/RETURNS/EXCHANGE POLICY FOR MADE TO ORDER DESIGNS
After your order has been placed, you will have 24 HOURS to request for cancellation for any reason. After 24 hours, we will proceed with your order. If the fabric has been ordered, but we have not started on the work, we will gladly refund your payment minus the cost of the fabric. If we have started working on your order, unfortunately refunds will not be accepted under any condition. We are not responsible for incorrect measurements and unfortunately will not be able to honor an exchange or refund. Please be sure to follow our measurement instructions and ask any question before placing an order.

NONREFUNDABLE ITEMS
Credit will not be issued for the following:

-All customized / MADE TO ORDERS.
-All items from KTR Kloset.
-Any damage/worn, fragrant, lost, stolen or missing items without tracking confirmation are non-refundable.
 
All returned items must be unworn, unwashed, unscented and have original tags attached if any. We recommend you return your package via USPS with a tracking number in case of loss /thief during shipping. If the package gets lost or stolen without a tracking number, unfortunately we will not be able to give you a refund, no exception. As soon as we receive your return, your refund will be processed within 7 business days. You will be notified via email at the email address listed on your account when your order was placed. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us (typically 3-5 business days). Original shipping charges are nonrefundable.

EXCHANGES
We accept exchanges within 14 days of receipt if you need a different size for the same item. Please send your order back to us indicating the size you need. As soon as we receive your exchange, we will reship the correct size within 3 business days via USPS priority 2-day mail ($12.00). We are happy to honor a one time reship at a $12.00 value. Please note that exchanges does not apply to nonrefundable items.
  

RETURN VIA USPS MAIL
KTRCOLLECTION RETURNS P.O. Box 884304, San Francisco, CA 94188  USA
RETURN VIA FEDEX, UPS OR DHL
KTRCOLLECTION RETURNS 1300 Evans Ave. # 884304, San Francisco, CA 94188  USA

Unfortunately, we cannot accept any returns that are heavily scented because we are unable to sell these garments to our customers.

 


CONTACT
If you have any questions or concern, please email customer service at info@ktrcollection. We are open M-F, 9:00am -5:00pm PST and will respond to all inquiries within 24 hours.